Shipping policy
Pure Snug Shipping Policy
Shipping Information
At Pure Snug, we are dedicated to delivering your favorite underwear with efficiency and care. Please review our shipping policy to understand our procedures and timelines.
1. Processing Time
- Orders placed before 1 PM will be processed the same day.
- Orders placed after 1 PM will be processed within the next business day (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
2. Domestic Shipping — Australia
We dispatch all Australian orders from our Australian warehouse via Australia Post. Shipping options and costs are displayed at checkout.
Standard Shipping (Australia Post, 2–7 business days)
FREE on orders over A$75, A$9.95 for orders under A$75
Express Shipping (Australia Post Express, 1–3 business days)
FREE on orders over A$150, A$15 for orders under A$150
3. Domestic Shipping — United States
All US orders are dispatched from our US warehouse and delivered via USPS.
Standard Shipping (USPS, 2–5 business days)
FREE on orders over US$75, US$6 for orders under US$75
4. International Shipping — New Zealand & United Kingdom
International orders are dispatched from our Australian warehouse via Australia Post.
New Zealand
Standard Shipping (Australia Post, 4–7 business days)
FREE on orders over NZ$99.
NZ$9.95 flat rate for orders under NZ$99
United Kingdom
Standard Shipping (Australia Post, 5–7 business days)
FREE on orders over £60
£6 flat rate for orders under £60
All applicable taxes and duties are included.
Delivery times are estimates only and may vary due to local postal services, customs processing, or other unforeseen delays.
5. Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link.
6. Shipping Addresses
Please ensure that all shipping information is correct. Pure Snug is not responsible for orders delivered to incorrect addresses provided by the customer.
7. Shipping Restrictions
- Some items may have specific shipping restrictions due to regulations and laws.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at info@puresnug.com.au within 7 days of the expected delivery date.
9. Customs, Duties, and Taxes
All prices include applicable taxes and duties, so there are no surprise costs at checkout or delivery.
10. Returns and Exchanges
Please refer to our Return Policy for information on how to return or exchange an item.
10. Contact Us
If you have any questions about our shipping policy, please contact us at info@puresnug.com.au.
Thank you for choosing Pure Snug! We appreciate your business and strive to ensure a smooth and pleasant shopping experience.
Warmest regards,
The Pure Snug Team